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Frequently Asked Questions


 
How do I know the rate for COUNTRY X?
Before each call, the automated rate message informs you of the exact costs of the call free of charge. No nasty surprises here! Rates are in pence per minute. Calls are billed per second rounded to the nearest penny, include VAT.
From which phone lines can I use the TopUp number?
The TopUp line is only avaiable from mobile phones.
How long will my TopUp amount stay valid?
There are no time restrictions regarding your Topped Up amount
How do I know what my current credit balance is?
Call 019 23 879 879 (local rate) and you will hear your current credit balance. Make sure you are calling from the phone line you have used to Top Up
Can I use my Topped Up credit on a different phone than the one I used to Top Up?
Unfortunately not, you can only use your credit on the phone line you have used to Top Up
Is there a limit to where I can Top Up my phone line?
You can Top Up your phone line 10 times per day (max.)
I am preselected at a different phone company than BT (like Alpha Telecom). They prevent me from calling your access numbers. What should I do?
Dial 1280 prior to our access numbers to bypass the network of your current telecom provider.


Poland (mobile)13
Romania (mobile)13
United Kingdom 6
Russian Federation 2
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